SURTE Global LLC (“SURTE”)

Last Updated: May 14, 2026

These Terms and Conditions (“Terms”) govern access to and use of the SURTE platform, website, software, applications, sourcing tools, communication systems, and related services (collectively, the “Platform”) operated by SURTE Global LLC, doing business as SURTE (“SURTE,” “we,” “our,” or “us”).

SURTE primarily operates as a software platform, sourcing technology provider, and introduction service connecting businesses with suppliers and third-party service providers.

By accessing, subscribing to, purchasing services from, or using the Platform, you (“Client,” “Customer,” or “User”) agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Platform or Services.

1. Scope of Services

SURTE provides SaaS-based sourcing, supplier discovery, supplier introductions, logistics coordination, trade support, and related business services.

Services may include:

Supplier and factory sourcing;
Product sourcing requests;
Supplier introductions;
Supplier profiles and sourcing databases;
Supplier verification information;
Trade support services;
Freight and logistics coordination;
Inspection coordination;
Messaging and communication tools;
AI-assisted sourcing tools;
International trade support resources.

SURTE may periodically coordinate or facilitate transactions, inspections, logistics, or trade support services directly or through affiliates or independent third parties.

SURTE does not manufacture products and does not guarantee supplier performance, product quality, shipment outcomes, or regulatory compliance unless expressly agreed in a separate written contract.

2. Subscription Access

Certain Platform features require a paid subscription or membership.

By purchasing a subscription, the Client receives a limited, revocable, non-exclusive, non-transferable license to access and use the Platform during the subscription term.

SURTE reserves the right to:

Modify pricing;
Change subscription plans or features;
Restrict access;
Suspend or terminate accounts;
Refuse service at its discretion.

Subscription fees are non-refundable unless otherwise required by law.

3. Token System and Sourcing Requests

3.1 Token Purchases

Clients may purchase prepaid sourcing tokens (“Tokens”) used to submit sourcing requests.

Tokens:

Are prepaid digital credits;
Have no cash value;
Are non-transferable;
Are non-refundable;
May only be used within the Platform.

3.2 One Product Per Request

Each sourcing request applies to one individual product only.

Materially different products require separate sourcing requests and additional Tokens.

3.3 Expiration

Tokens and sourcing requests expire twelve (12) months from the date of purchase or submission.

Expired Tokens or requests are forfeited without refund, extension, or credit.

3.4 Rejected Requests

SURTE may reject sourcing requests at its sole discretion, including requests involving:

Illegal or restricted products;
Intellectual property concerns;
Compliance risks;
Incomplete information;
Unrealistic sourcing expectations;
High-risk industries.

If SURTE rejects a sourcing request, the Client may revise and resubmit the request using the same Token, subject to SURTE approval.

4. Supplier Matching and No Price Guarantee

SURTE uses its sourcing knowledge, trade experience, supplier network, AI tools, and internal evaluation processes to identify suppliers that SURTE believes may be suitable for a Client’s request.

SURTE does not guarantee:

The lowest market price;
Any specific price point;
Supplier availability;
Production timelines;
Supplier responsiveness;
Product profitability;
Manufacturing capacity;
Exclusivity.

Supplier recommendations are based on information available at the time the request is processed.

Client acknowledges that sourcing outcomes are subjective and may vary based on market conditions, supplier availability, pricing fluctuations, manufacturing capabilities, and Client expectations.

Dissatisfaction with supplier options, pricing, communication quality, factory location, production capabilities, perceived competitiveness, or product availability does not constitute grounds for refunds, reversals, disputes, or chargebacks.

5. Supplier Verification Disclaimer

Any supplier verification, “SURTE Reviewed” designation, “Preferred” designation, rating, review, score, badge, or assessment reflects SURTE’s opinion and assessment only as of the date of review.

SURTE does not guarantee:

Supplier legitimacy;
Factory ownership;
Manufacturing capability;
Financial stability;
Product authenticity;
Product quality;
Ethical compliance;
Legal compliance;
Intellectual property ownership;
Regulatory compliance.

Clients are solely responsible for conducting independent due diligence prior to entering into any transaction.

Recommended due diligence may include:

Factory audits;
Product testing;
Sample inspections;
Legal review;
Certification verification;
Intellectual property checks;
Import compliance verification.

5A. Supplier Relationships and Compensation

SURTE may receive compensation from suppliers, manufacturers, factories, logistics providers, inspection companies, customs brokers, freight forwarders, sourcing agents, service providers, or other third parties in connection with:

Listings;
Advertising;
Featured placement;
Referrals;
Affiliate relationships;
Marketing programs;
Commission arrangements;
Strategic partnerships;
Service subscriptions.

Such compensation may influence the visibility, placement, or presentation of suppliers or service providers within the Platform.

SURTE may also promote, recommend, introduce, or refer Clients to third-party providers that are affiliated with SURTE, partially owned by SURTE, under common ownership, strategic partners, or independent third parties.

Any compensation received by SURTE does not constitute:

An endorsement;
A certification;
A guarantee of quality;
A guarantee of pricing;
A guarantee of performance;
A guarantee of legitimacy or compliance.

Clients remain solely responsible for conducting independent due diligence prior to engaging with any supplier or third-party service provider.

5B. Third-Party Services Disclaimer

SURTE may recommend or facilitate introductions to third-party providers, including but not limited to:

Freight forwarders;
Logistics providers;
Customs brokers;
Customs agents;
Inspection companies;
Warehouses;
Shipping carriers;
Trading companies;
Insurance providers;
Transportation providers;
Quality control providers.

Such providers may be independent third parties, affiliates, strategic partners, or entities partially or wholly owned by SURTE.

SURTE does not control and is not responsible for the acts, omissions, performance, delays, services, products, or conduct of any third-party provider.

Regardless of any referral, recommendation, introduction, affiliate relationship, preferred status, or compensation arrangement, the Client is solely responsible for:

Verifying legitimacy;
Reviewing agreements;
Confirming insurance;
Conducting compliance checks;
Monitoring shipments;
Inspecting goods;
Verifying licenses and credentials.

SURTE shall not be liable for:

Financial losses;
Lost profits;
Theft;
Cargo shortages;
Product damage;
Shipping delays;
Customs holds or seizures;
Fraud;
Misrepresentation;
Inspection failures;
Supplier disputes;
Third-party negligence;
International trade disruptions.

All transactions and engagements with third-party providers are entered into solely at the Client’s own risk.

6. Payment Processing and Transaction Disclaimer

SURTE may periodically facilitate, coordinate, transmit, process, or assist with payments between buyers, suppliers, factories, logistics providers, or third parties either directly or through affiliated or independent third-party payment providers.

SURTE is not a bank, escrow company, financial institution, licensed money transmitter, or fiduciary unless explicitly stated otherwise in a separate written agreement.

SURTE does not guarantee:

Payment security;
Supplier performance;
Delivery of goods;
Refund recovery;
Transaction legitimacy.

Clients assume all risks associated with:

International transactions;
Wire transfers;
Deposits;
Currency fluctuations;
Supplier non-performance;
Fraud;
Payment disputes.

7. Inspection and Quality Control Disclaimer

Any inspection, quality control review, factory audit, sample review, or product evaluation performed by SURTE or any third party is limited in scope and based only on conditions observable at the time of inspection.

Inspection services do not constitute:

A warranty;
A certification;
A guarantee of compliance;
A guarantee of future production quality;
A guarantee against defects, shortages, substitutions, or fraud.

SURTE shall not be liable for hidden defects, production changes, shipment substitutions, manufacturing inconsistencies, or quality variations occurring before, during, or after inspection.

8. Product Quality and Compliance Disclaimer

SURTE does not manufacture, certify, control, or guarantee products offered by suppliers.

SURTE is not responsible for:

Product defects;
Counterfeit goods;
Product recalls;
Regulatory violations;
Customs seizures;
Labeling violations;
Safety issues;
Intellectual property disputes;
Product performance.

The Client is solely responsible for determining whether products comply with:

Laws of the importing country;
Customs regulations;
Product safety standards;
Labeling requirements;
Certification requirements;
Intellectual property laws.

9. Completion of Sourcing Request

A sourcing request shall be considered completed once SURTE provides the Client with up to three (3) supplier or factory contacts related to the request.

If the Client does not respond, engage, or request clarification within seven (7) business days after supplier delivery, the sourcing request will automatically be deemed completed and closed.

Completed sourcing requests are not eligible for refunds, credits, reversals, or Token reinstatement.

10. No Refund Policy

Except where prohibited by law:

Subscription fees are non-refundable;
Token purchases are non-refundable;
Completed sourcing requests are non-refundable;
Expired Tokens are non-refundable.

SURTE is not obligated to provide refunds based on:

Supplier pricing dissatisfaction;
Product quality disputes;
Shipping delays;
Customs issues;
Supplier non-responsiveness;
Business losses;
Market conditions;
Dissatisfaction with sourcing results or factory recommendations.

11. Platform Communications

The Platform may include messaging, communication, file sharing, or collaboration tools between customers, suppliers, sourcing agents, logistics providers, inspectors, administrators, or third parties.

By using the Platform, Clients consent to SURTE monitoring, reviewing, storing, accessing, or disclosing communications for:

Compliance purposes;
Security purposes;
Fraud prevention;
Quality control;
Platform administration;
Legal compliance.

Clients may not use the Platform to:

Harass users;
Send spam or malware;
Circumvent the Platform;
Violate laws;
Infringe intellectual property rights;
Transmit harmful or deceptive content.

SURTE reserves the right to remove content or suspend accounts at its discretion.

12. Artificial Intelligence and Automated Recommendations

The Platform may utilize artificial intelligence, machine learning systems, automation tools, algorithms, or automated recommendation technologies.

AI-generated content, recommendations, summaries, translations, sourcing suggestions, or analyses are provided for informational purposes only and may contain inaccuracies, omissions, errors, or outdated information.

SURTE does not guarantee the accuracy, reliability, legality, completeness, or suitability of AI-generated outputs.

Clients remain solely responsible for independently verifying all information before making business decisions.

13. Proprietary Data and Non-Distribution

All supplier data, sourcing reports, pricing information, trade contacts, factory profiles, sourcing intelligence, logistics information, and related materials provided through the Platform are proprietary to SURTE.

Clients receive a limited internal-use license solely for their own business operations.

Clients may not:

Resell reports;
Redistribute supplier information;
Share sourcing databases;
Commercialize Platform data;
Operate competing sourcing services using SURTE data;
Copy or scrape Platform information.

Unauthorized distribution or commercial use is strictly prohibited.

14. User Reviews and Content

Clients may submit reviews, ratings, comments, images, messages, or other content (“User Content”).

By submitting User Content, Clients grant SURTE a worldwide, perpetual, royalty-free license to use, reproduce, modify, publish, display, and distribute such content for Platform operations, marketing, legal compliance, and business purposes.

SURTE reserves the right to remove content that is:

False;
Defamatory;
Fraudulent;
Offensive;
Manipulated;
Misleading;
In violation of law or Platform policies.

15. International Trade Compliance

Clients agree to comply with all applicable:

Export control laws;
Sanctions laws;
Customs regulations;
Import/export regulations;
Anti-corruption laws;
Anti-money laundering laws;
International trade regulations.

Clients may not use the Platform in connection with:

Restricted goods;
Counterfeit products;
Sanctioned entities;
Illegal trade activity;
Intellectual property infringement.

SURTE reserves the right to reject, suspend, or terminate any transaction or account creating legal, sanctions, compliance, reputational, or regulatory risk.

16. Client Responsibilities

The Client agrees to:

Provide accurate information and specifications;
Conduct independent due diligence;
Verify suppliers independently;
Comply with all applicable laws;
Inspect products before sale or distribution;
Obtain required licenses and approvals;
Maintain confidentiality where applicable.

The Client assumes all risks associated with transactions conducted with suppliers or third-party providers.

17. Intellectual Property

All Platform software, sourcing systems, databases, branding, designs, workflows, graphics, text, reports, and materials are owned by SURTE or its licensors.

Clients may not:

Reverse engineer the Platform;
Scrape data;
Copy sourcing databases;
Share login credentials;
Resell access;
Reproduce proprietary materials.

18. Limitation of Liability

To the maximum extent permitted by law, SURTE shall not be liable for:

Lost profits;
Business interruption;
Product defects;
Shipment losses;
Supplier disputes;
Customs penalties;
Product recalls;
Delays;
Data loss;
Cybersecurity incidents;
Server failures;
Lost communications;
Lost sourcing records;
Consequential damages;
Indirect damages;
Special damages.

Under no circumstances shall SURTE’s aggregate liability exceed the greater of:

(a) the total fees paid by the Client to SURTE during the three (3) months preceding the event giving rise to the claim; or
(b) $500 USD.

19. Claims Limitation Period

Any claim arising out of or relating to the Platform or Services must be submitted within six (6) months from the date the claim arose, or such claim shall be permanently barred to the maximum extent permitted by law.

20. Data Security, System Interruptions, and Data Loss

While SURTE implements commercially reasonable security measures, no platform, server, communication system, database, or internet transmission can be guaranteed to be fully secure, uninterrupted, or error-free.

SURTE does not guarantee:

Continuous Platform availability;
Data preservation;
Server uptime;
Backup integrity;
Cybersecurity protection;
Immunity from hacking, malware, ransomware, phishing, unauthorized access, or data breaches.

Clients acknowledge and accept the risks associated with storing, transmitting, uploading, or sharing information through the Platform.

To the fullest extent permitted by law, SURTE shall not be liable for:

Data loss;
Data corruption;
Unauthorized access;
Cybersecurity incidents;
System outages;
Server failures;
Lost messages;
Lost files;
Lost sourcing records;
Business interruption;
Consequential damages arising from technical failures or security incidents.

Clients are solely responsible for maintaining their own backups of important records, communications, supplier information, contracts, files, and business data.

SURTE may utilize third-party hosting providers, cloud infrastructure providers, AI providers, communication platforms, payment processors, software vendors, and technology partners. SURTE shall not be liable for failures, outages, breaches, interruptions, or errors caused by third-party systems or providers.

21. Indemnification

The Client agrees to defend, indemnify, and hold harmless SURTE, its affiliates, owners, officers, employees, contractors, agents, and partners from any claims, liabilities, damages, losses, penalties, costs, or expenses arising from:

Products sourced through the Platform;
Import/export violations;
Intellectual property disputes;
Product liability claims;
Violations of law;
Misuse of the Platform;
Breach of these Terms.

22. Binding Arbitration and Class Action Waiver

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any services provided by SURTE shall first be attempted to be resolved through informal good-faith negotiations.

If unresolved within thirty (30) days, the dispute shall be resolved exclusively through confidential binding arbitration administered in Dallas County, Texas under the rules of the American Arbitration Association (AAA).

The Parties agree:

To waive any right to a jury trial;
To waive participation in class actions or class arbitrations;
That all claims must be brought individually;
That arbitration shall be the exclusive dispute resolution method except for injunctive relief or intellectual property matters.

The prevailing party may recover reasonable legal fees and costs where permitted by law.

22A. Chargebacks and Payment Disputes

Clients agree not to initiate chargebacks, payment reversals, or disputes for:

Services already delivered;
Sourcing requests already processed;
Tokens already used;
Subscriptions already activated;
Supplier information already provided.

If a Client initiates a chargeback or payment dispute:

SURTE may immediately suspend or terminate all Platform access;
Any remaining Tokens, credits, subscriptions, or balances shall be immediately forfeited;
SURTE may permanently delete account data, sourcing history, messages, uploaded files, supplier contacts, and related records;
SURTE may dispute the chargeback using records of Platform activity, sourcing activity, communications, or supplier delivery confirmations;
The Client remains responsible for any unpaid balances, fees, penalties, collection costs, arbitration costs, legal fees, and chargeback-related expenses incurred by SURTE.

SURTE reserves the right to report fraudulent chargebacks to payment processors, financial institutions, collections agencies, and relevant authorities where permitted by law.

23. Termination

SURTE may suspend or terminate Platform access immediately for:

Violation of these Terms;
Fraudulent activity;
Abuse of suppliers or staff;
Payment disputes or chargebacks;
Illegal conduct.

Termination does not eliminate outstanding payment obligations.

24. Electronic Communications

By using the Platform, the Client consents to receive communications electronically, including:

Notices;
Platform updates;
Billing communications;
Legal notices;
Service announcements.

Electronic communications satisfy any legal requirement for written communication.

25. Force Majeure

SURTE shall not be liable for delays or failures resulting from causes beyond its reasonable control, including:

Natural disasters;
War;
Government actions;
Customs delays;
Port congestion;
Pandemics;
Labor disputes;
Internet outages;
Transportation interruptions;
Supply chain disruptions.

26. Governing Law

These Terms shall be governed by and construed under the laws of the State of Texas, without regard to conflict of law principles.

Any dispute arising from these Terms or use of the Platform shall be resolved exclusively through binding arbitration in Dallas County, Texas unless otherwise required by law.

27. Changes to Terms

SURTE may update or modify these Terms at any time.

Updated Terms become effective upon posting to the Platform or website.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

28. Entire Agreement

These Terms constitute the entire agreement between the Client and SURTE regarding use of the Platform and supersede prior agreements or understandings relating to the subject matter herein.

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

29. Contact Information

SURTE Global LLC
Doing Business As: SURTE
3710 Rawlins St, Suite 1420
Dallas, TX 75219
[email protected]
USA: 1 (214) 253-4594

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