Privacy Policy

Last Updated: May 14, 2026

This Privacy Policy explains how SURTE Global LLC (“SURTE,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information obtained through the SURTE platform, website, applications, software, communication systems, and related services (collectively, the “Platform”).

By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

SURTE may collect personal, business, technical, transactional, and usage information, including but not limited to:

  • Full name;
  • Business name;
  • Email address;
  • Phone number;
  • Billing address;
  • Shipping address;
  • Tax or import/export information;
  • Login credentials;
  • Profile information;
  • Supplier preferences;
  • Product sourcing requests;
  • Uploaded documents and files;
  • Payment-related information;
  • Messaging and communication records;
  • Device information;
  • IP address;
  • Browser information;
  • Geolocation data;
  • Usage analytics;
  • Cookies and tracking data.

We may also collect information from:

  • Third-party integrations;
  • Payment processors;
  • Logistics providers;
  • Inspection providers;
  • Public databases;
  • Suppliers and business partners.

2. How We Use Information

SURTE may use collected information for:

  • Operating and improving the Platform;
  • Processing subscriptions and token purchases;
  • Facilitating sourcing requests;
  • Supplier matching and recommendations;
  • Communication between users and suppliers;
  • Customer support;
  • Fraud prevention;
  • Security monitoring;
  • Compliance and legal obligations;
  • Analytics and performance measurement;
  • Marketing and promotional communications;
  • AI and automation training and optimization;
  • Business operations and administration.

3. AI and Automated Processing

SURTE may utilize artificial intelligence, machine learning systems, automation tools, and algorithms to:

  • Process sourcing requests;
  • Analyze supplier data;
  • Generate recommendations;
  • Improve communications;
  • Detect fraud or abuse;
  • Enhance Platform performance.

AI-generated outputs may contain inaccuracies or errors. Users remain responsible for independently verifying all information and recommendations.

4. Communications Monitoring

The Platform may include messaging, file sharing, collaboration tools, and communications between customers, suppliers, sourcing agents, logistics providers, inspectors, administrators, and third parties.

By using the Platform, you consent to SURTE monitoring, storing, reviewing, accessing, and disclosing communications for:

  • Security purposes;
  • Fraud prevention;
  • Compliance;
  • Quality control;
  • Customer support;
  • Platform administration;
  • Legal obligations.

5. Cookies and Tracking Technologies

SURTE may use cookies, pixels, analytics tools, scripts, and similar technologies to:

  • Authenticate users;
  • Improve user experience;
  • Analyze traffic and usage;
  • Personalize content;
  • Track marketing performance;
  • Detect fraud and abuse.

Users may disable cookies through browser settings; however, some Platform features may not function properly.

6. Payment Information

Payments may be processed directly by SURTE or through third-party payment processors.

SURTE does not guarantee payment processor security and is not responsible for third-party payment processing failures, breaches, or errors.

Payment-related information may be shared with:

  • Payment processors;
  • Banks;
  • Fraud prevention providers;
  • Financial institutions;
  • Legal authorities where required.

7. Information Sharing

SURTE may share information with:

  • Suppliers and factories;
  • Logistics providers;
  • Freight forwarders;
  • Customs brokers;
  • Inspection providers;
  • Payment processors;
  • Cloud hosting providers;
  • AI and software providers;
  • Affiliates and subsidiaries;
  • Strategic partners;
  • Service providers;
  • Legal authorities when required.

SURTE may also share information:

  • To comply with law;
  • To enforce Terms and Conditions;
  • To prevent fraud or illegal activity;
  • In connection with mergers, acquisitions, or asset sales;
  • To protect rights, safety, or property.

8. International Data Transfers

SURTE operates primarily in the United States but may utilize personnel, contractors, providers, or operations in Mexico, China, and other countries.

Your information may be transferred to, stored in, or processed in countries with different privacy laws than your country of residence.

By using the Platform, you consent to international data transfers.

9. Data Retention

SURTE may retain information for as long as reasonably necessary for:

  • Business purposes;
  • Legal obligations;
  • Compliance;
  • Security monitoring;
  • Dispute resolution;
  • Enforcement of agreements.

SURTE may retain backup copies, archived records, logs, communications, or transactional information even after account closure.

10. Data Security

SURTE implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no system, network, server, database, transmission, or internet communication can be guaranteed fully secure or error-free.

SURTE does not guarantee:

  • Continuous Platform availability;
  • Data preservation;
  • Immunity from cyberattacks;
  • Protection from unauthorized access;
  • Prevention of data breaches;
  • Server uptime.

Users acknowledge and accept risks associated with internet communications and electronic data storage.

11. Data Breaches and Security Incidents

In the event of a cybersecurity incident, data breach, hacking event, ransomware attack, unauthorized access, or technical failure, SURTE may take actions it deems appropriate, including:

  • Investigating incidents;
  • Restricting access;
  • Suspending systems;
  • Notifying affected parties where required by law;
  • Cooperating with law enforcement.

To the fullest extent permitted by law, SURTE shall not be liable for:

  • Unauthorized access;
  • Data loss;
  • Data corruption;
  • Identity theft;
  • Financial losses;
  • Business interruption;
  • Cybersecurity incidents;
  • Technical failures;
  • Third-party system breaches.

12. Third-Party Services and Links

The Platform may contain integrations, referrals, links, or access to third-party websites, applications, suppliers, logistics providers, inspection companies, customs brokers, or other external services.

SURTE does not control and is not responsible for:

  • Third-party privacy practices;
  • Third-party security;
  • External websites or applications;
  • Third-party data handling;
  • Third-party compliance.

Users engage with third-party providers at their own risk.

13. User Reviews and Content

Users may submit reviews, ratings, comments, files, messages, images, and other content (“User Content”).

By submitting User Content, users grant SURTE a worldwide, perpetual, royalty-free license to:

  • Use;
  • Reproduce;
  • Publish;
  • Modify;
  • Display;
  • Distribute such content for business, operational, marketing, legal, and Platform purposes.

SURTE reserves the right to remove content that is:

  • Fraudulent;
  • False;
  • Defamatory;
  • Offensive;
  • Illegal;
  • Manipulated;
  • In violation of Platform policies.

14. Children’s Privacy

The Platform is not intended for individuals under eighteen (18) years of age.

SURTE does not knowingly collect personal information from minors.

If SURTE becomes aware that information from a minor has been collected, SURTE may delete such information.

15. User Rights

Depending on applicable law, users may have rights to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Opt out of marketing communications;
  • Request information about data usage.

SURTE reserves the right to deny requests where permitted by law, required for legal compliance, fraud prevention, security, or legitimate business purposes.

Requests may be submitted to:
[Insert Privacy Contact Email]

16. Marketing Communications

SURTE may send:

  • Service updates;
  • Platform notifications;
  • Promotional offers;
  • Marketing communications;
  • Industry news;
  • Partner offers.

Users may opt out of marketing emails using unsubscribe instructions contained in communications.

Operational and transactional communications may still be sent.

17. California Privacy Notice

California residents may have additional rights under applicable California privacy laws.

SURTE does not sell personal information in exchange for direct monetary compensation; however, certain data sharing activities may constitute “sharing” under California law.

California residents may contact SURTE regarding applicable privacy rights requests.

18. Changes to This Privacy Policy

SURTE may modify or update this Privacy Policy at any time.

Updated versions become effective upon posting to the Platform or website.

Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

19. Contact Information

SURTE Global LLC
Doing Business As: SURTE
3710 Rawlins St, Suite 1420
Dallas, TX 75219
[email protected]
USA: 1 (214) 253-4594

Login